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Our Services

Claims Processing & Payouts

Most claims are settled within 72 hours of receiving all required documentation.

About this service

We settle most claims within 72 hours of receiving all required documentation. Our claims team works quickly because we know families cannot afford to wait. Required documents: death certificate, ID copies, and burial permit. Approved payouts are sent via M-Pesa directly to the registered phone.

Benefits

  • 72-hour settlement on complete documentation
  • Payout via M-Pesa to the registered phone
  • Claims team guides you through every step

Eligibility

Active members with up-to-date contributions. Claims are subject to the waiting-period rules in our Terms & Conditions.

Who it's for

Beneficiaries and next of kin of covered members.

Frequently Asked Questions

How quickly are claims processed?
We settle most claims within 72 hours of receiving all required documentation. Our claims team works quickly because we know families cannot afford to wait.
What documentation is needed to file a claim?
You will need a certified death certificate, national ID documents for the deceased and the beneficiary, and your Comfort Circle policy reference. Our claims team will walk you through every step and let you know if anything else is required.
Can I include my spouse and children in my policy?
Yes. The Silver plan (Ksh 300/month) covers a couple plus up to 6 children. The Gold plan (Ksh 400/month) adds 2 biological parents to that. The Platinum plan (Ksh 500/month) extends cover to both sets of parents. Contact us if you need help choosing.
What payment methods do you accept?
M-Pesa is the most convenient option for most of our members. We also accept bank transfers and card payments. You can set up recurring payments to avoid missing a month.

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